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If your order arrives faulty or damaged, please contact us immediately at info@kayaljewellery.com. We apologise for any inconvenience and will work swiftly to resolve the issue. Depending on the situation, we offer replacements or a credit. Our goal is to ensure your satisfaction with every purchase.
Thank you, Kayal.

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‎We stand behind the quality of our jewellery and are pleased to offer a lifetime colour warranty. This warranty covers any discolouration, ensuring your confidence in our products.

However, please note this does not apply to any:

- Faulty or broken items.

- Lost or misplaced jewellery

- Damage due to misuse or improper storage

If you wish to submit a claim, please follow the link below: https://kayaljewellery.com/pages/lifetime-colour-warranty

Kayal Warranty for Broken or Faulty Items

If you’ve received an item with a defect or if your jewellery breaks due to a manufacturing issue, you have 90 days from the delivery date to file a claim. Once your claim is approved, you can choose between getting a replacement or receiving store credit. For gifted items, only store credit is available, and it will be based on any discounts applied at the time of purchase.

Be sure to hold onto any damaged items for future warranty claims. This warranty applies only to purchases made through kayaljewellery.com. Please note that free gifts are excluded from this warranty.
Submit Claim: https://kayaljewellery.com/pages/lifetime-colour-warranty

Kayal reserves the right to reject any warranty claims when necessary.

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We are an online jewellery business based in Melbourne, Australia. While we don't have a physical storefront, we serve customers worldwide through our online platform. Thank you for choosing Kayal for your adornment needs.

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We exclusively use high-quality stainless steel for all our jewellery pieces, chosen for its exceptional durability and resistance to tarnishing. Our gold-plated items undergo a process to ensure a lasting, radiant finish. Each piece is designed with care to offer timeless elegance and enduring quality.

Additionally, we are continually exploring new materials and designs to enhance our collection. Stay tuned for future updates on the exciting materials we'll be introducing. If you have any questions about the materials we use, please feel free to reach out to us for more information
at info@kayaljewellery.com
Thank you for choosing Kayal.

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For hygiene reasons, we do not accept returns or exchanges for pierced earring styles. All earrings are considered final sale and cannot be returned for a simple change of mind.

Please note that this policy is in place to ensure the health and safety of all our customers.

We appreciate your understanding and encourage you to reach out to us at info@kayaljewellery.com if you have any concerns about your purchase.
Thank you for choosing Kayal!

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You can view our full Care Guide here.

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Domestic orders:

• Standard Post: 2-7 business days.
• Express Post: 1-2 business days within the Express Post network. For areas outside the network, delivery will take a bit longer. 

After your order is packed and ready to ship, you will receive an email with a tracking number. This allows you to monitor the shipping progress as it makes its way to you.

Tracking numbers are sent automatically via email as soon as your order is packed. Once the courier picks up the package and scans it into their system, you can use the tracking number to check for shipping updates.

We’re sorry for any inconvenience! While we rely on our shipping partners for reliable delivery, sometimes issues can occur.

If your order is marked as “Delivered,” please check around your shipping address and ask your neighbours. Wait at least three business days for any updates, then file a claim with your local carrier if needed. If you still haven’t received your order, contact us at info@kayaljewellery.com, and we will assist you.

Our team processes orders efficiently and quickly. Therefore, we cannot guarantee cancellations or changes once an order is placed. If you need to update an incorrect shipping address, please contact us atinfo@kayaljewellery.com